IT Business Partner - Research Services

Job Title: IT Business Partner – Research Services

Job Location: Hyderabad

About Syngene: Syngene (www.syngeneintl.com) is an innovation-led contract research, development and manufacturing organization offering integrated scientific  services from early discovery to commercial supply.

At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit

Mandatory expectation for all roles as per Syngene safety guidelines

• Overall adherence to safe practices and procedures of oneself and the teams aligned
• Contributing to development of procedures, practices and systems that ensures safe operations and compliance to company’s integrity & quality standards
• Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.
• Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.
• Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self
• Compliance to Syngene’ s quality standards at all times

Core Purpose of the Role:

• Manage day-to-day IT operations including infrastructure, applications, and user support in regulated environments.
• Implement and maintain ITIL-based processes (Incident, Problem, Change, Release, Configuration management).
• Assess and manage IT vendors and SaaS providers for compliance
• Good working knowledge in LIMS, ELN, Chromatography systems (CDS), SDMS
• Implement and support AI-assisted solutions for automated anomaly detection in analytical and experimental datasets (e.g., spectroscopy, chromatography), enhancing proactive data integrity controls (ALCOA+) in discovery workflows.
• Support deployment and integration of AI/ML-based discovery chemistry tools (e.g., molecular modelling, reaction prediction, cheminformatics platforms) with LIMS/ELN systems, ensuring data traceability, GxP alignment, and secure data pipelines
• Leverage AI tools for automated metadata tagging, smart search, and classification of high-volume chemistry datasets, improving data discoverability, archival efficiency, and backup optimization.

Role Accountabilities

• Act as system administrator for Operating Systems (OS) and instrument/equipment-integrated applications within Discovery & Development lab environments, ensuring effective system administration, troubleshooting, and backup/restore management.
• Identify critical data from instrument-connected applications in Discovery labs, schedule backups using enterprise backup tools (e.g., Commvault), and maintain backup inventories in line with SOP requirements.
• Perform and monitor scheduled and on-demand data backups, ensuring proper maintenance of backup media and accurate logging of all backup activities as per SOPs.
• Execute data restoration activities based on user requests or periodic validation, verify restored data in collaboration with users, and maintain detailed logs in compliance with SOP guidelines.
• Manage application administration activities, including system configuration, implementation of security policies, role-based access control, and user lifecycle management (creation, modification, enable/disable, lock/unlock), ensuring all activities are logged as per SOP requirements for lab systems.
• Handle IT incidents related to GxP systems by logging, tracking, and driving them to closure within defined SLAs.
• Support change control processes by documenting changes, ensuring appropriate approvals, and coordinating testing in compliance with regulatory requirements.
• Assist in computer system validation (CSV) activities, including preparation of validation documentation (IQ/OQ/PQ) and execution of test scripts.
• Support periodic system reviews and maintain validation lifecycle documentation in alignment with compliance standards.

Soft Skills

• Good communication skills (with lab users & QA)
• Attention to detail
• Ability to work in shift-based lab environments
• Strong ownership and responsiveness

Specific requirements for this role

• Minimum 5-7 years of IT Support working experience in CRO/ Pharmaceutical / Life Science / Health Care Industry
• B.E. / B. Tech / MCA / BCA / MSc IT / BSc IT /Etc.

Syngene Values

All employees will consistently demonstrate alignment with our core values

•  Excellence
•  Integrity
•  Professionalism

Skills and Capabilities

• Hands on experience on QC / R&D and Pharma instruments application like KF-Auto Titrator spectrophotometer, LC/MS, HPLCs, GCs, NMR, FT-IR, Ph-Meter etc.
• Hands on experience on User Management Activities (User Creation / Modification / Deactivation / Password Reset) and Support in Audit Trail Review.
• Hands on experience on Data Management Activities (Backup, Restoration and Archival) of Instrument connected application.
• Hands on experience on Compliance Activities (Change Control, Deviation and CAPA etc.)
• Hands on experience on Informatics Application and Lab Computing support, troubleshooting and vendor coordination.
• Candidate should be well versed with Standard Operating Procedure keeping regulatory compliance audits.
• Should have strong understanding for 21CFR part 11 specially data integrity and compliance.
• Understanding of AI model lifecycle management, including model validation, version control, auditability, and compliance in regulated environments, ensuring transparency and reproducibility of AI-driven outputs.
• Ability to implement AI-powered automation for incident triaging, system monitoring, alert correlation, and workflow optimization, enhancing operational efficiency in lab IT environments

Other Skills

• Ability to work within an interdisciplinary research team.
• Good written and communication skills.

Equal Opportunity Employer:

It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodation for qualified individuals with disabilities.