ServiceNow Specialist

JOB DESCRIPTION

Job Title: ServiceNow Specialist

Job Location: The Hub, Bangalore

About Syngene:  Syngene (www.syngeneintl.com) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply.

At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit.

The mandatory expectation for all roles as per Syngene safety guidelines

• Overall adherence to safe practices and procedures of oneself and the teams aligned
• Contributing to the development of procedures, practices and systems that ensure safe operations and compliance with the company’s integrity and quality standards
• Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.
• Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.
• Ensure all assigned mandatory training related to data integrity, health, and safety measures are completed on time by all members of the team including self
• Compliance to Syngene’ s quality standards at all times
• Hold self and their teams accountable for the achievement of safety goals
• Govern and Review safety metrics from time to time

Core Purpose of the Role: As a ServiceNow Technical Consultant at Syngene, the candidate will be responsible for designing, developing, configuring, and maintaining ServiceNow applications and modules that support business operations. The role requires close collaboration with IT, Process Owners, Business Functions, and external partners to deliver scalable, secure, and efficient ServiceNow solutions aligned with organizational objectives.

Role Accountabilities

• Design, configure, and develop ServiceNow applications including ITSM, ITOM, CMDB, Service Catalog, SPM, Project Management and Workflow Automation.
• Implement custom applications, integrations, and automation workflows using ServiceNow App Engine.
• Ensure platform upgrades, patches, and enhancements are implemented smoothly with minimal disruption.
• Collaborate with business stakeholders to gather requirements, translate them into technical specifications, and deliver solutions aligned with best practices.
• Develop and maintain ServiceNow APIs, integrations (REST/SOAP), and data imports to ensure seamless connectivity with other enterprise systems.
• Optimize platform performance, conduct root cause analysis, and resolve issues proactively.
• Maintain data quality and integrity within the CMDB and related modules.
• Ensure compliance with ITSM and organizational standards for change, incident, and problem management.
• Implement role-based access, security rules, ACLs, and governance models.
• Create and maintain technical documentation including design specifications, test plans, and release notes.
• Support user training, rollout activities, and post-implementation validation.
• Stay current on ServiceNow releases, new capabilities, and best practices, and recommend upgrades and enhancements where beneficial.
• Coordinate with external vendors, ServiceNow support, and implementation partners as needed.

Application Security

• Ensure all enhancements and custom code follow ServiceNow and global secure coding practices.
• Monitor platform security, participate in vulnerability assessments, and work with IT teams on patching and mitigation.
• Maintain documentation and repositories for configurations, integrations, and custom development.

Other Skills

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently, prioritize tasks, multitask, and meet deadlines.
• Solid understanding of ITIL processes and how they integrate with ServiceNow.
• Strong technical expertise in JavaScript, API development, and database concepts.

Syngene Values

All employees will consistently demonstrate alignment with our core values:

•  Excellence
•  Integrity
•  Professionalism

Experience Required: Mastery in ServiceNow development, implementation, enhancement, and platform administration

Education: Bachelor of Engineering (BE) or Master of Computer Application (MCA).

Equal Opportunity Employer:

It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodation for qualified individuals with disabilities.