Senior Application Support Engineer

Title: Application Support Sr. Engineer – L1.5 Support

Location: India

Categories: Manufacturing, Information Technology

About Syngene:  Syngene (www.syngeneintl.com) is an innovation-led contract research, development and manufacturing organization offering integrated scientific  services from early discovery to commercial supply.

At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit

Mandatory expectation for all roles as per Syngene safety guidelines

• Overall adherence to safe practices and procedures of oneself and the teams aligned
• Contributing to development of procedures, practices and systems that ensures safe operations and compliance to company’s integrity & quality standards
• Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.
• Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.
• Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self
• Compliance to Syngene’ s quality standards at all times
• Hold self and their teams accountable for the achievement of safety goals
• Govern and Review safety metrics from time to time

Job Description

At Bristol Myers Squibb (BMS), we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology, and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Reporting to the Application Support Sr. Engineer, the successful candidate will be responsible for providing technical support to end users, with focus on supporting two main applications: Emerson Syncade and DeltaV. These two platforms are pivotal in supporting the Manufacturing Execution System for various BMS manufacturing sites globally. The Application Support Sr. Engineer will identify and resolve technical issues including developing and maintaining relationships with key stakeholders.

Key responsibilities include:

• Collaborate with business stakeholders and implementation partners to configure, build, and perform implementations, enhancements and bug fixes for RTMS.
• Provide support for operationalizing the manufacturing and peripheral systems.
• Ensure uninterrupted 24/7 operation of manufacturing systems for CAR T manufacturing, including on-call support on weekends on a rotation basis.
• Work closely with our users to identify and resolve technical issues, ensuring that they are resolved in a timely and efficient manner.  
• Work independently and with internal teams to identify and resolve complex technical issues. 
• Document and record issues and escalations in ServiceNow to help build and maintain a knowledge base related to technical aspects of the platforms. 
• Cell Therapy integration related Project works.
• Cell Therapy integration related  BAU works.
• Implementing and deploying Integrations YAML files in Production & Test Environments from 3rd party systems.
• Deploying models in Test and Prod environments.
• Follow RTMS escalation processes and interface with different tier teams as needed.

Basic Qualifications:

• 1.5+ years of experience in pharma/biotech projects, focusing on Manufacturing and IT disciplines.
• Knowledge of shop floor activities, Good Manufacturing Practices (GMPs), and process automation.

• SQL Data base performance tuning
• Monitor SQL Jobs failure and able to fix it.
• Integration of 3rd party data base with RTMS preferably via YAML scripting.
• Ability to work closely with business stakeholders to help identify and resolve issues in RTMS Database related issues like data slowness, data inconsistencies, and data misses.
• Ability to create or build the new RTMS Database server infrastructure.
• Ability to deploy the deliverables in Production environment.

• Ability to understand the 3rd party data pipeline systems.

Key skills desired:

• Ability to navigate ambiguity and solve problems in a fast-paced environment.
• Strong technology acumen and understanding of the intersection of business & IT related challenges.
• Ability to make complexities more easily understood through speech and written narrative, and possess excellent professional written and verbal communication as well as interpersonal skills.
• Strong developer of effective partnerships and relationships with all levels and geographies.
• Commitment and passion for achieving desired outcomes such as customer satisfaction (i.e., value, quality, speed).
• Be well organized, able to manage multiple tasks, and prioritize effectively.
• Possess patience and maturity and remain calm under pressure.
• Display a sense of urgency in completion of key responsibilities.
• Possess attention to detail.

Travel required:

• No travel required

Equal Opportunity Employer:

It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodations for qualified individuals with disabilities.