Salesforce Technical Specialist

Job Title: Salesforce Technical Specialist

Job Location: Bengaluru

About Syngene:

Syngene (www.syngene intl.com) is an innovation-led contract research, development and manufacturing organisation offering integrated scientific services from early discovery to commercial supply.

At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures, and SOPs, in letter and spirit.

Core Purpose of the Role: We are seeking a skilled and motivated Salesforce Administrator with a strong focus on integrated systems and Agile team experience to join our dynamic Commercial - Sales Operations team. The ideal candidate will have a hands-on experience in configuring, customizing, and maintaining Salesforce solutions, along with proficiency in integrating Salesforce with other systems. This role involves collaborating with cross-functional teams to gather requirements, design solutions, and support Agile delivery methodologies.

As a Salesforce Admin, you will be responsible for managing and optimizing our Salesforce platform, ensuring its smooth operation, and supporting our internal teams in leveraging Salesforce to meet business objectives.

Role Accountabilities:

• Manage and prioritize Salesforce-related request queue (from sales team and internal teams) ensuring timely resolution of issues within SLA’s. Provide day-to-day support to Salesforce users, troubleshooting and resolving issues promptly.
• Collaborate with stakeholders to gather and prioritize business requirements for Salesforce projects, ensuring alignment with organizational goals and objectives.
• Periodical follow-up with sales team to ensure Salesforce hygiene and data integrity through regular maintenance and data validation processes.
• Implement and manage all user access/permissions, Salesforce security measures, including field-level security, data encryption, and access controls.
• Handle all administrative functions including user management, building Reports and Dashboards, Flows and other routine tasks.
• Author and maintain all process documentation by creating a knowledge base for common issues and solutions, system related documentation including solution requirements, workflows, use cases and updates.
• Configure, customize, and maintain Salesforce solutions to meet business requirements, including custom objects, fields, workflows, and validation rules.
• Plan and execute large-scale data improvement projects including data normalization, de-duping and general clean up within Salesforce and integrated applications.
• Design, build and implement new features and functionality for scalable solutions using tools such as custom objects, applications, processes, custom fields, page layouts, lightning pages and automate business processes with Flows & Process Builder.
• Prepare user training materials and conduct periodic training sessions as required. Monitor and improve user adoption, new user and ongoing user training.
• Work with business analysts and scrum team members to conduct user acceptance testing (UAT) and provide user training to ensure successful adoption of Salesforce solutions.
• Provide input on business processes, always looking for opportunities to enable continuous improvement in all areas relating to data integrity, Salesforce applications and reporting.
• Maintain and drive understanding of current Salesforce capabilities and stay up to date on latest Salesforce releases, best practices, platform updates, industry trends and emerging technologies to drive continuous improvement and innovation.
• Evaluate, configure, and support integration of Salesforce with other systems, such as SAP, Power BI, marketing automation, and customer service platforms, using integration tools and APIs and ongoing maintenance of integrated applications.
• Ensure compliance with company policies, security protocols, and industry regulations.

Syngene Values

All employees will consistently demonstrate alignment with our core values:

· Excellence

· Integrity

· Professionalism

Specific requirements for the role

Education - A bachelor’s degree in computer science, Information Technology or a related field. Salesforce Administrator certification is required.

Experience - Overall experience of 6-9 years with minimum 5+ years of professional Salesforce Administration experience with a focus on integrated systems and Agile team environments.

Skills and Capabilities

• Salesforce Administrator certification is required, additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder) are a plus.
• Proven experience as a Salesforce Administrator (Tier 2)
• Strong technical and functional proficiency in Salesforce administration tasks including configurations and customizations, flows, profiles, permission sets, sharing rules, roles, workflows, processes, flows, validation rules, approval processes, email alerts, advanced formulas, custom objects, reports, dashboards, page layouts, record types, Lightning pages and installed packages.
• Strong experience with designing and maintaining data structure and schema.
• Strong experience with data manipulation and maintenance with Excel, Data Loader and other tools
• Strong understanding of Salesforce platform, including Sales Cloud, Service Cloud, Experience Cloud.
• Experience integrating Salesforce with other systems using integration tools and APIs.
• A focus on strategic improvements and the business impact of contributions beyond tactical needs and activities
• Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and changing priorities.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Strong understanding of Agile methodologies and experience working in Agile teams.
• Excellent problem-solving skills and ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
• A proactive approach to learning new technologies and tools.

Mandatory expectation as per Syngene safety guidelines

• Build and foster the mindset of a Safety-First and Quality-On-Time-In-Full organisation.
• Play an active role in leading safety performance through Gemba walks and other safety-led activities.
• Foster a culture that promotes an environment, occupational health, safety, and sustainability (EHSS) mindset as well as the highest standards of quality, integrity, and compliance.
• Set the standard and lead by example to foster leadership, mentorship, and career development opportunities for the team members or cross functional stakeholders.