Title:  Lead DC and Networking operations

                                                                                                                                     JOB DESCRIPTION

Job Title: Lead – DC Operations & Network 
Job Location: Bengaluru
Reporting to:  Head – IT Infrastructure
Job Grade: 6-II

About Syngene:  Syngene (www.syngeneintl.com) is an innovation-led contract research, development and manufacturing organization offering integrated scientific services from early discovery to commercial supply. 

At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit

Mandatory expectation for all roles as per Syngene safety guidelines

•    Overall adherence to safe practices and procedures of oneself and the teams aligned
•    Contributing to development of procedures, practices and systems that ensures safe operations and compliance to company’s integrity & quality standards
•    Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.
•    Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.
•    Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self
•    Compliance to Syngene’ s quality standards at all times
•    Hold self and their teams accountable for the achievement of safety goals 
•    Govern and Review safety metrics from time to time 

Core Purpose of the Role: Supervise the IT Datacenter, Network operations Ensure the maintenance of the systems are implemented. Regularly check, organize, and control the IT and electronic data operations. Manage the staff by recruiting, training, communicating the expectations and appraising their performance.

Role Accountabilities 
•    Lead the IT Datacentre and Network operations.
•    Responsible for 100% Datacenter uptime availability by ensuring regular checks with Engineering & Maintenance team on physical Datacenter areas space, Power, cooling, cabling, Fire suppression and safety systems etc.
•    Responsible for entire server architecture, design with virtualization (VMware) & high availability, end of support, tech refresh. Ensuring uptime of 100% with no single point of failure 
•    Responsible for management of storage (NetApp & HPE) , SAN fabric , performance IOPs , disk wait etc.
•    Responsible for the Network design, architecture, implementation, and support of network solutions related to resilience Network Infrastructure to meet current and future requirements.
•    Manage IT Network for all Public, Hybrid Cloud hosted applications and ensure availability 100%.
•    Manage a team of server, storage & network professionals, mentoring, providing guidance and technical support.
•    Collaborate with multiple teams, security, systems and applications to ensure seamless integration of network services and implement third party integration solutions.
•    Vendor management supporting the IT Datacenter, server & network services, inventory management, AMC and validation of ongoing Opex for all IT Network components.
•    Conduct periodic Capacity planning to address server & network requirements.
•    Responsible for Network availability of Disaster Recovery Site, conduct regular DR Drills ensuring connectivity of end users from BCP locations.   
•    Responsible for Datacentre Operations & DR
•    Implement and enforce network security measures to protect against unauthorized access, breaches, and cyber threats. Ensure compliance with industry regulations and internal security policies.
•    Support for various audits including ISO, SSAE16 & other Pharma related compliances.
•    Establish and lead the incident management process, ensuring timely identification, escalation, resolution, and reporting of IT incidents. Serve as the focal point for all incident-related communication and coordination.
•    Conduct thorough root cause analyses for IT Datacentre & Network major incidents to identify underlying issues and prevent future occurrences. Implement corrective actions and process improvements based on analysis findings.

Syngene Values

All employees will consistently demonstrate alignment with our core values

•     Excellence
•     Integrity
•     Professionalism

Specific requirements for this role

1.    Experience: 
15+ years of experience in managing IT Infrastructure(server, storage, network) solutions and handling operations.
2.    Education: Bachelor of Science (BSc.), or Bachelor of Engineering (BE) with hands on experience on various IT technologies.

Skills and Capabilities
•    Expert on IT Datacenter, Server & network Solutions and handling operations.
•    Expert on MPLS, SDWAN, IPsec VPN network solutions.
•    Should have understanding on integration aspects of server and network topology.
•    Should have understanding on the Storage , SAN technologies & performance metrics.
•    Should have hands-on experience in Network Routers, Firewall Palo Alto, Fortinet etc, Wi-Fi Network
•    Should have hands-on experience in DNS, Load Balancers, WAF, DDoS, SSL, TLS, SIEM, routing.
•    Should have hands-on experience in AWS, Azure Network Solutions Landing zone, App Gateway, AWS Direct Connect, VPC, Azure ExpressRoute, VNET Peering, VPN Gateway etc.
•    knowledge on DLP, ATP, Encryption, Endpoint detection & response (EDR), Extended detection & response (XDR) etc