Infrastructure Service Leader

Job Title: Infrastructure Service Leader

Job Location: Bangalore

About Syngene:  Syngene (www.syngeneintl.com) is an innovation-led contract research, development and manufacturing organization offering integrated scientific  services from early discovery to commercial supply.

At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit

Mandatory expectation for all roles as per Syngene safety guidelines

• Overall adherence to safe practices and procedures of oneself and the teams aligned
• Contributing to development of procedures, practices and systems that ensures safe operations and compliance to company’s integrity & quality standards
• Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.
• Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.
• Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self
• Compliance to Syngene’ s quality standards at all times

Key Responsibilities

• Infrastructure Strategy & Consolidation

• • Lead the design and execution of infrastructure consolidation initiatives across the network, end user experience, data centres, and cloud platforms.
  • Develop and maintain a scalable, secure, and resilient hybrid infrastructure architecture, integrating on-premises and cloud (Azure, AWS) environments.
  • Drive adoption of containerization and cloud-native services to modernise application hosting and accelerate digital transformation.
  • Evaluate and implement hyperscale solutions to optimise performance, cost, and agility
  • Maintained the life cycle product and suggested a technological roadmap

• Business Alignment & Innovation

• • Partner with business and IT stakeholders to translate business needs into innovative infrastructure solutions.
  • Champion FinOps and cost optimisation practices to maximise ROI and ensure fiscal discipline

    Service Delivery & Performance

    • Ensure delivery of all Infra and Cloud services in the managed service environment
    • Maintain critical infrastructure uptime and manage SLAs/OLAs.
    • Drive continuous improvement in service quality and supplier performance.

    Infrastructure Governance

    • Define infra-centric performance metrics and operating models.
    • Enabler for infra modernisation through network, OS, DB, compute, storage, backup, Linux/Wintel servers, middleware, Kubernetes.
    • Establish and enforce best practices for infra, security, compliance, and governance across all infrastructure domains
    • Manage the partner of infrastructure management services efficiently
    • Lead data centre transformation and infrastructure optimisation projects.
    • Ensure compliance and cost optimisation for software assets.
    • Expertise in managing the infra environment, including Windows/Servers, VMware, Citrix, O365 cloud, MS SQL, Oracle & network connectivity across multiple locations.
    • Able to manage Data centre operations through planning and partners on network and cybersecurity, storage, backup, disaster recovery, VMs, OS platforms/environment- Windows, VMware (300+ servers), Cloud infrastructure (AWS/Azure), Citrix (2000+HSD),
    • Responsible for handling the DC, network and communication infrastructure across multiple locations, including KPIs.

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    Preferred Qualifications

    • Experience: 10-15 years in IT infrastructure and cloud operations, managing infrastructure operations
    • Education: Bachelor’s/master’s in engineering, Computer Science, or related field.
    • Strong background in outsourced IT infrastructure managed services and partner management.
    • Technical Leadership & Collaboration
    • • Provide technical leadership in the adoption and management of larger infrastructure operations end-to-end, like network, server, storage, backup up etc
      • Mentor and guide cross-functional teams, fostering a culture of innovation, collaboration, and high performance.
      • Manage vendor relationships and ensure optimal service delivery from partners.

        Syngene Values

        All employees will consistently demonstrate alignment with our core values

        • •  Excellence
          •  Integrity
          •  Professionalism

         

  • Required Skills & Experience

    • SME; leads initiatives & designs frameworks in IT infrastructure management with a proven track record in large-scale infra consolidation, hyper-scaler migration, and infra modernisation projects.
    • Strong understanding of data centre operations, network and cybersecurity, storage, backup, and disaster recovery, VM and OS, cloud, etc
    • Demonstrated ability to manage business continuity, high availability, and rapid recovery
    • Lead the end-to-end infra transformation from traditional DC to hyperscale
    • Oversaw and implemented comprehensive network modernisation roadmaps aligned with business objectives and digital transformation initiatives
    • Conduct current-state assessments of legacy network infrastructure and develop detailed gap analysis reports
    • Able to manage next-generation data centre fabrics (Spine-Leaf, VXLAN, EVPN) for improved scalability and performance
    • Have strong network segmentation and micro-segmentation strategies for enhanced security posture
    • Evaluate and select appropriate SD-WAN vendors and platforms
    • Excellent communication, stakeholder management, and leadership skills
    • Should have at least once full infra hands-on implementation on a green-field approach

Equal Opportunity Employer:

It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodation for qualified individuals with disabilities.