Business Analyst - Digital Governance & Strategy

JOB DESCRIPTION

Job Title: Business Analyst

Job Location: Bengaluru

Reporting to: Head of Digital Governance & Strategy  

About Syngene :  Syngene (www.syngeneintl.com) is an innovation-led contract research, development and manufacturing organization offering integrated scientific  services from early discovery to commercial supply.

At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit

Mandatory expectation for all roles as per Syngene safety guidelines

• Overall adherence to safe practices and procedures of oneself and the teams aligned
• Contributing to development of procedures, practices and systems that ensures safe operations and compliance to company’s integrity & quality standards
• Driving a corporate culture that promotes environment, health, and safety (EHS) mindset and operational discipline at the workplace at all times.
• Ensuring safety of self, teams and lab/plant by adhering to safety protocols and following environment, health, and safety (EHS) requirements at all times in the workplace.
• Ensure all assigned mandatory trainings related to data integrity, health, and safety measures are completed on time by all members of the team including self
• Compliance to Syngene’ s quality standards at all times

Core Purpose of the Role:

The core purpose of the Business Analyst role at Syngene, is to bridge the gap between business needs and IT solutions. The Business Analyst will gather, analyze, and document business requirements, ensuring these are effectively translated into technological implementations that enhance operational efficiency and drive digital transformation. By collaborating closely with stakeholders and leveraging industry knowledge, the Business Analyst will contribute to innovative projects that support Syngene's strategic objectives and foster a digital-first organizational culture.

  Key Responsibilities:

• Prepare and manage high-quality documentation including BRDs, FSDs, use cases, RFI/RFPs, and partner evaluation summaries to support solution design and vendor selection.
• Engage proactively with stakeholders to capture and document business needs, strategic objectives, and operational challenges.
• Facilitate interviews, brainstorming sessions, and collaborative workshops to elicit, validate, and refine business and technical requirements.
• Analyze and prioritize requirements to ensure they are aligned with organizational goals, IT capabilities, and regulatory constraints.
• Assess existing processes, systems, and data flows to identify inefficiencies, gaps, and opportunities for optimization.
• Develop comprehensive process maps, workflow diagrams, and future-state models to visualize and communicate business operations effectively.
• Build robust business cases incorporating benefit realization metrics such as Total Cost of Ownership (TCO), Return on Investment (ROI), and strategic impact.
• Maintain accurate and complete documentation throughout the project lifecycle to ensure traceability, audit readiness, and compliance.
• Deliver end-user training and support, including the development of training materials, user guides, and onboarding resources.
• Design and publish insightful dashboards and reports using tools like Excel, Power BI, and Tableau to enable data-driven decision-making.

• Ensure all IT solutions adhere to pharmaceutical industry regulations, GxP standards, and internal quality frameworks.
• Participate in internal and external audits, ensuring documentation and processes meet regulatory and compliance requirements.
• Identify and assess opportunities for process automation to enhance operational efficiency and reduce manual effort.
• Apply process mining techniques to analyze, optimize, and improve business workflows and performance.

Syngene Values

All employees will consistently demonstrate alignment with our core values

•  Excellence
•  Integrity
•  Professionalism

Technical skills:

• Proficiency in business analysis methodologies, tools, and best practices.
• Hands-on experience with BPM tools like Visio, Signavio, Pega, and process mining platforms such as Celonis.
• Strong understanding of pharmaceutical industry processes, regulatory requirements, and compliance standards.
• Familiarity with ERP systems (e.g., SAP), supply chain management (SCM), and CRM platforms (e.g., Salesforce).
• Expertise in data visualization and reporting tools such as Power BI and Tableau.
• Solid understanding of software development lifecycle (SDLC) and Agile methodologies.
• Experience with project management tools like JIRA, Trello, or equivalent.
• Ability to create and maintain comprehensive documentation including BRDs, functional specifications, and use cases.
• Knowledge of integration technologies, APIs, and system interoperability.
• Proficiency in collaboration and communication tools like Microsoft Teams

Behavioral Skills and Competencies:

• Ability to build strong partnerships with IT and business stakeholders, adapting communication style to suit audience needs.
• Skilled in simplifying complex concepts and providing clarity and focus on dynamic environments.
• Capable of driving performance and developing actionable plans to achieve desired outcomes.
• Demonstrates accountability and resilience under pressure, consistently delivering high-quality results.
• Experienced in working collaboratively across teams and functions to foster alignment and shared ownership.
• Self-aware and committed to personal development, while actively providing constructive feedback to peers and team members.

Qualification & Experience:

B. Tech /B.E./MCA /M.Tech in Computer Science/ Information Technology with a minimum of 6-10 years’ experience in business analysis and implementing Digital solutions in respective areas. Working experience in Pharma/Life science domain will be preferred.

Equal Opportunity Employer:

It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodation for qualified individuals with disabilities.