IT Manager

Job Title: IT Manager

Reporting to: Head of IT – Manufacturing

Department: Information Technology

About Syngene

Incorporated in 1993, Syngene International Ltd. is an innovation-focused global discovery, development and manufacturing organization providing integrated scientific services to the pharmaceutical, biotechnology, nutrition, animal health, consumer goods and specialty chemical industries around the world. Syngene’ s clientele includes world leaders such as Bristol-Myers Squibb, Baxter, Amgen, GSK, Merck KGaA and Herbalife. Its innovative culture is driven by the passion of its strong team of scientists who work with clients from around the world to solve their scientific problems, improve R&D productivity, speed up time to market and lower the cost of innovation.

At Syngene, safety is at the heart of everything we do personally and professionally. Syngene has placed safety at par with business performance with shared responsibility and accountability, including following safety guidelines, procedures and SOPs, in letter and spirit.

Job Summary

We are seeking a highly accomplished IT Manager to take responsibility for the comprehensive IT operations at our Syngene Bayview facility. This pivotal role encompasses the strategic management and maintenance of the site's IT infrastructure, rigorous adherence to IT regulatory mandates and data integrity protocols, and effective leadership of the local IT team. The successful candidate will possess a robust technical acumen, exceptional leadership and interpersonal capabilities, and a proactive approach to resolving complex IT challenges. This individual will be adept at vendor management, the execution of IT projects, and the seamless alignment of IT services with the distinct business requirements of a pharmaceutical environment.

Primary Responsibilities:

• Manage and maintain the company’s IT infrastructure, encompassing data center, servers, storage solutions, and networking equipment, to ensure optimal operational efficiency and reliability.
• Oversee the design, implementation, and ongoing maintenance of local area networks (LAN), wide area networks (WAN), virtual private networks (VPN), and wireless network infrastructure.
• Ensure the security and integrity of the network through diligent monitoring, comprehensive risk assessments, and the consistent application of industry best practices.
• Lead and mentor the local IT team, facilitating the provision of timely and effective technical support to internal users, and promoting continuous professional development through ongoing training initiatives.
• Collaborate effectively with other departments to gain a thorough understanding of their technological requirements and deliver appropriate and impactful IT solutions.
• Manage the procurement of software and hardware assets, maintain accurate inventory and licensing records, and cultivate productive relationships with external IT vendors and solution partners.
• Plan and execute IT projects, including infrastructure upgrades, system migrations, and the deployment of new IT systems, ensuring adherence to timelines and budgetary constraints.
• Develop, implement, and enforce robust IT policies, procedures, and maintain comprehensive and up-to-date documentation.
• Ensure strict compliance with all relevant data protection regulations and maintain adherence to stringent cybersecurity standards.
• Provide expert-level support and advanced troubleshooting for intricate and critical IT issues, minimizing disruption to business operations.

Technical Experience:

• Significant hands-on experience with a range of networking technologies, including but not limited to Cisco, Juniper, and Fortinet.
• In-depth knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, and various routing protocols.
• Familiarity with leading cloud platforms such as AWS, Azure, and Google Cloud.
• Experience with virtualization technologies like VMware and Hyper-V.
• Proven experience in system administration (Windows and/or Linux).
• Working knowledge of Active Directory and Office 365.
• Experience with backup and recovery systems.

Education & Qualifications:

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 5+ years of demonstrable experience in IT roles.
• At least 2 years of experience in a managerial or leadership capacity.
• Exceptional problem-solving and organizational skills.
• Excellent interpersonal and communication skills.
• Relevant professional certifications such as CCNA/CCNP, CompTIA Network+/Security+, or equivalent credentials are highly desirable.

Soft Skills:

• Leadership and team management
• Strategic thinking and planning
• Strong communication and interpersonal abilities
• Ability to work under pressure and manage multiple priorities

Additional requirements for this role:

• Work Environment: On-site or hybrid, subject to company policy.
• Travel Requirements: Occasional travel may be necessary based on business needs.
• Support Availability: Willingness to provide on-call support and perform maintenance during off-hours when required.

Equal Opportunity Employer:

It is the policy of Syngene to provide equal employment opportunity (EEO) to all persons regardless of age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by applicable legislation or local law. In addition, Syngene will provide reasonable accommodations for qualified individuals with disabilities.